Terms & Conditions
Getsoulfood.com (the “Site”) welcomes you to The Soul Food Company’s online shopping portal that provides herbal, natural & organic products online in Pakistan. These terms and conditions (“Terms and Conditions”) are applicable not only to the Site, but all of its subsidiaries, divisions, and affiliate operated websites which reference these Terms and Conditions.
Your access to the Site is subject to your understanding and acceptance of following Terms and Conditions. However, you are requested to discontinue the use of the Site if you do not accept the Terms and Conditions.
The Site reserves the right to add, remove, change, or modify any clause of the Terms and Conditions anytime without providing any prior notice. The changes, modification, removal and addition of any information on the Site will be considered effective from the time it is posted. Users are advised to regularly check the Terms and Conditions of the Site to stay updated. If you continue to use the Site even after changes, then it will constitute as your acceptance of revised/changed Terms and Conditions.
USE OF THE SITE
By using this Site, you confirm that you are either at-least 18 years old or accessing the Site under the supervision of an adult (your parent or legal guardian). The Site offers you a non-revocable license to use it, subject to your acceptance and understanding of the Terms and Conditions for shopping items offered/available on the Site for sale. We prohibit you to use this Site for commercial purposes or on behalf of any third party, unless express permission is obtained in advanced by the Site. Violation of any Terms and Conditions will result in immediate revocation of your license provided to you, for which no prior notice will be provided.
We have provided content on the Site for your information only. The representation of the product expressed on this Site are provided by vendors, and not by the Site, and visual representation in some cases may slightly vary with the actual product visual due to the nature of photography of the product. Moreover, expressions and opinions available on this site are individual postings and may not necessarily reflect the opinion of the Site.
There are some services and associated features available on this Site, which may require subscription or registration. If you want to subscribe or register for those services or associated features, you agree to provide correct and latest information about yourself, and you are required to notify us in case of any changes in the information provided. The users of the Site are required to keep their account details including usernames and passwords to themselves, and must not share it with anyone else. All the activities from your account will be your responsibility. In case of unauthorized access of your account, you are obligated to notify us immediately. The Site will bear no responsibility and cannot be held liable (directly or indirectly) for any losses incurred due to unauthorized activity in your account, OR if you failed to comply with the provisions of this section.
When you register with the Site, you agree to be notified through emails for new promotions and offer available on the Site. However, if you do not wish to receive emails about new promotions and offer, you can easily unsubscribe by clicking on the link to unsubscribe provided at the bottom of any such email.
Everything that you provide us or submit on the Site will become our exclusive property, including but not limited to reviews, comments, suggestions, and questions (collectively called “Submissions”). All Submissions are non-returnable, and your claim to them will not be entertained. The Site reserves the right to change, edit, delete or modify any Submissions, but is not obligated to do so. You are obligated to provide us correct name, address, email address and other details. Moreover, with your Submission you grant us the right to use your name/username that you have provided. You agree that you will not, under any circumstances, attempt to mislead us using fake details or by pretending to be someone else.
ORDER ACCEPTANCE AND PRICING
You should note that in some instances, the Site may not be able to process your order for various reasons. Therefore, the Site reserves the right to cancel or refuse any order, any time, and for any reason. Moreover, your order acceptance is subject to verification of your personal and credit card details. At times, before order acceptance, you may be asked to provide additional information to verify your identity including but not limited to your phone number and address.
As a measure to prevent credit and debit card fraud, the Site reserves the right to verify your personal information that you have provided or obtain validation of your payment details before shipping the product. The Site may ask you to verify your account through identity card, banking details or your place of residence. In case, you failed to provide the required verification document/information within two (2) days after receiving respective notification, your order will be cancelled automatically. The Site can also cancel any order directly if we suspect there is a risk of credit or debit card fraud.
This Site utilizes all the resources at its disposal to provide accurate and authentic information about product prices, however, we cannot rule out the possibility of errors in pricing information. In case, when a product price is inaccurately displayed on the Site, we reserve the right to cancel or refuse the order. However, the Site (at its sole discretion) may contact you for further instructions about the order if the displayed product price is inaccurate, or we may cancel your order and notify you about such cancellation, regardless if your order has been confirmed and your credit card has been charged.
You can avail Pay on Delivery as well as all the available payment options for orders that are priced below Rs. 50,000. You cannot avail Pay on Delivery option for orders that are priced over Rs. 50,000. For orders above Rs. 50,000 you have to pay the full amount through a credit card online.
TRADEMARKS AND COPYRIGHTS
On this Site, all intellectual property (registered or unregistered) shall remain our property, which is protected under Pakistan’s copyright laws and international conventions. The intellectual property of the Site include but without limitations graphics, software, source code(s), designs, layouts, logos, videos, photos, information content, music, audios, and all software compilations. All rights are reserved.
LIMITATION OF LIABILITY
This Site provides you all products, content, information, materials, items and other services on “as is” and “as available” basis, unless otherwise specified in writing. We do not make any warranty or representation, implied or express, about products, content, information, materials, items and other services, unless otherwise specified in writing. If you continue to use this Site, you expressly agree that you are using this Site at your own risk.
Electronic communications referred to any mode of communication that uses electronic means including feature phones, smart phones, computers, tablets and any other electronic device. When you send us an email, a text, or submit a request form, you are communicating with the Site electronically. By communicating with us, you also grant us the right to communicate with you electronically. You also give your consent that all agreements, notices, disclosures, and other communications provided to you by the Site satisfy all legal requirements that such communications be in writing.
APPLICABLE LAW AND JURISDICTION
The laws of Pakistan shall govern the Terms and Conditions of using this Site, and shall be interpreted accordingly. Should you choose to continue this Site, you accept the jurisdiction of Pakistan’s court and laws while waving any objection on the basis of venue.
The Site reserves the right to terminate Terms and Conditions immediately in addition to any other legal or equitable remedies. The Site can also revoke your license as well as the rights granted in Terms and Conditions. In either case, you agree to discontinue the use of this Site, and acknowledge the rights of the Site to revoke all account details (including but not limited to username, password, address, and financial details among others) and deny you complete or partial access. However, the termination of Terms and Conditions shall not affect the respective rights and obligations of the parties i.e. payment obligations and others, arising before the date of termination. Moreover, you agree that the Site cannot be held liable to you or to any other party (person) for revocation of license, restricted access, and termination. In case, you disagree with our Terms and Conditions, procedures, operation practices, rules and regulations, then you should discontinue using this Site immediately.